64 Express Lanes FAQs Stay Informed

Express Lanes Coming to Hampton Roads

Every day thousands of drivers sit in traffic on I-64, between the I-64/I-264 Interchange and I-564 in Norfolk.

But as the Virginia Department of Transportation (VDOT) converts 8.4 miles of underused High Occupancy Vehicle (HOV) lanes -- meant for vehicles with two or more riders -- to Express Lanes on I-64, commuters will have a more reliable, less congested commute that will provide travel choices.

Motorists choosing the Express Lanes will help ease traffic in the General Purpose lanes, and Express drivers will see more consistent speeds with fewer commuters in their lanes.

Conversion of the HOV lanes to Express Lanes is expected to double current usage within a year.

The cost for travel in the Express Lanes is based on Dynamic Pricing, determined on a transaction basis using a single gantry system.  Dynamic Pricing is also determined by the number of vehicles in the Express Lanes at the time of use.

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Public Outreach: What you need to know

VDOT is working to ensure you have all the information you need before the 64 Epxress Lanes come online in December. The project team, including Deputy Secretary of Transportation Grindly Johnson, has been conducting outreach events to the military, government, business and civic organizations throughout Hampton Roads. If you would like to plan an event for your organization, e-mail us with "Express Lanes Presentation" in the subject line.

Deputy Secretary of Transportation Grindly Johnson (Right) discusses the 64 Express Lanes with Cheryl Nelson (Left) of WTKR's "Coast Live."

Where are the 64 Express Lanes?

The 64 Express Lanes will be on 8.4 miles of I-64 between I-264 and I-564 in Norfolk. (View a map.) They will replace the existing High-Occupancy Vehicle (HOV-2+) lanes along this corridor. The Express Lanes will be reversible, similar to the HOV lanes.

What is changing?

Access to use the 64 Express Lanes will require that all vehicles be equipped with a properly mounted E-ZPass.  No longer will the lanes be restricted to HOV use only.  The Express Lanes will be open to all drivers.  Vehicles with two or more occupants can travel the Express lanes free by declaring HOV On status with an E-ZPass Flex.

How do I pay?

During operating hours, solo drivers can use their E-ZPass. High-occupancy vehicles (2+ riders) have the option of using the E-ZPass Flex to travel toll-free in the Express Lanes. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.)

How do I travel toll-free?

During operating hours, identify that there are two or more occupants in the vehicle by setting the E-ZPass Flex to “HOV ON.” There will be no charge to use the Express Lanes when they are not in operation. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.)

How soon can I use the 64 Express Lanes?

Conversion is scheduled for completion by December 2017.

What are the operating hours for the 64 Express Lanes?

The initial operating hours will be 5am-9am (Westbound) and 2pm-6pm (Eastbound) Monday-Friday. There will be no charge or HOV requirements to use the 64 Express Lanes at other times. 

How do the 64 Express Lanes work?

Before each entry point to the 64 Express Lanes, there will be a sign with real-time information on the variable-toll rate. At that point, solo-drivers may choose to enter the Express Lanes or remain in the free General Purpose lanes. This variable rate will rise or fall depending on the amount of traffic in the 64 Express Lanes. The variable toll is designed to control congestion in the 64 Express Lanes and maintain a minimum average speed of 45 mph. That helps travel time for drivers in the 64 Express Lanes.  

Why have Express Lanes?

The 64 Express Lanes are designed to help make better use of the highway capacity that we already have. The 64 Express Lanes will provide choices for those who want a more reliable travel time, while at the same time relieving congestion in the free General Purpose lanes.

Can I use the lanes without paying during operating hours?

Yes. If you have two or more occupants in your vehicle (HOV-2+) and an E-Zpass Flex transponder, you can travel toll-free in the Express Lanes during operating hours. There will be no charge or HOV requirements to use the Express Lanes outside of operating hours. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.) 

Will motorcycles be charged to use the 64 Express Lanes?

No. Motorcycles ride for free during operating hours. There will be no charge or HOV requirements to use the Express Lanes at other times. 

What will happen to money collected from the Express Lanes?

VDOT will collect and retain the revenue earned from the Express Lanes. It will be used for continued improvements of the I-64 corridor, ensuring a smoother commute for years to come.

Who will be in charge of collecting revenue?

The Virginia Department of Transportation.

If I have an E-ZPass, how can I trade it for an E-ZPass device? Will it cost me anything to make the trade? 

There is no cost associated with exchanging your E-ZPass for an E-ZPass Flex. You may visit an E-ZPass Customer Service Center in Norfolk or Portsmouth to begin this process, call 1-877-762-7824 toll-free or visit www.EZPassVA.com. NOTE: Do not attempt to exchange your E-ZPass device for an E-ZPass Flex at an E-ZPass On-the-Go retailer. The retailer will not be able to facilitate the exchange. 

I do not have an E-ZPass or an E-ZPass Flex, where can I go to get one?

Start by visiting www.EZPassVA.com. From there, you can find a link to E-ZPass Customer Service Center locations in Norfolk and Portsmouth. You can also find a link to our convenient E-ZPass On-the-Go retailers that sell E-ZPass and E-ZPass Flex devices. 

You may also contact E-ZPass Customer Service by mail or phone: 

P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 1-877-762-7824

My vehicle has a registered Clean Special Fuel plate. Will I remain exempt from the HOV-2+ requirement?

During operating hours, your Clean Special Fuel license plate will no longer provide you with an exemption from the HOV-2+ requirement on the aforementioned corridor of I-64. During operating hours, only buses, motorcycles and vehicles carrying two or more people will be able to use the 64 Express Lanes without paying a toll. Drivers traveling alone – even those with Clean Special Fuel license plates – will need to pay a variable toll to access the 64 Express Lanes during operating hours. Outside of operating hours, the 64 Express Lanes will remain free and open to all motorists excluding commercial trucks. You may continue to utilize the HOV exemption your Clean Special Fuel plate provides on certain HOV corridors that are not operating as Express Lanes.

When the 64 Express Lanes come online, you will either need an E-ZPass or an E-ZPass Flex to access the lanes during operating hours and pay the variable toll. A regular E-ZPass can be used to pay your toll. An E-ZPass Flex set to HOV mode allows vehicles with two or more occupants to travel on the 64 Express Lanes toll-free.

We understand you may have registered your vehicle with a Clean Special Fuel plate for the primary purpose of driving on the HOV lanes. Since they will no longer provide HOV exemptions in these corridors, we also understand that you may wish to exchange your Clean Special Fuel plates for standard plates. If you choose not to retain your Clean Special Fuel plates for the $25 annual fee, you may wait until it’s time to renew and exchange your plates or exchange them early. If you have any questions regarding the exchange of your license plates, please contact the DMV by calling 804-367-0492.

I have one E-ZPass device that I use with multiple vehicles. If I forget to transfer my E-ZPass to the vehicle that I am driving, will I pay the toll plus a violation? 

If the vehicle's license plate is on the E-ZPass account, the toll will be applied to the account (called a VToll). There is a limit of how often this can occur before a $1.00 administrative fee begins to apply for each VToll. If the vehicle's license plate is not on the E-ZPass account, a violation transaction will be created. That will include a $12.50 administrative fee on the notice. IMPORTANT: Make sure your vehicle's license plate is on your E-ZPass account.

What happens if there are at least two occupants in my vehicle, but I forget to switch my E-ZPass Flex to "HOV ON" before entering the 64 Express Lanes? 

At the time of entry, the switch must be in the correct position in order for drivers to be recognized as HOV-2+. A correction will not be issued.

What happens if I am riding by myself, but I forget to switch my E-ZPass Flex off "HOV" mode before entering the 64 Express Lanes?

The driver will not pay the toll; however, the driver will be subject to a citation for HOV violation issued by the Virginia State Police. A citation results in court action along with a potential fine. Accumulating HOV violations can result in points against a driver's license.

What are the toll violation fees?

If paid via Missed-a-Toll within five days, the total owed is the amount of the toll + $1.50 toll violation. Between six and 36 days; a violation notice is generated, and it is the amount of the toll + $12.50 (for each transaction). Between 37 and 66 days; a second violation notice is generated, and it is the amount of the toll + $25.00 (each transaction) Between 67 and 120+ days; violation moves to collection and it is the amount of the toll + $35.00 (each transaction) A toll violation that is unsuccessful in the collections process moves to court which is the amount of the Toll + $35.00 + civil penalties.

 

Contact

Contact VDOT Communications Manager Paula Miller at 757-925-1660 with questions or concerns. You can also complete the online form.

Project Update

Public Outreach: Raising Awareness

Suffolk - VDOT is dedicated to ensuring motorists are prepared for the launch of the 64 Express Lanes in December. . .

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